Customer Service Jobs
Amazon’s Customer Service team is in direct contact with our customers, ensuring that all their queries are handled effectively. Your ability to quickly respond and put in place effective solutions with our internal and external partners will help our customers get a great experience every time.
Discover new, exciting jobs with our customer service roles
Customer Service Associate
Office-based
Based in one of our corporate offices, you’ll be the first point of contact for our customers’ queries. Assisted by innovative tools, you’ll prevent and solve their issues via phone, chat, mobile chat, email, and Alexa.
Customer Service Associate
Remote
Working remotely, you’ll be the first point of contact for our customers’ queries. Assisted by innovative tools, you’ll prevent and solve their issues via phone, chat, mobile chat, email, and Alexa.
Why you'll love this job
On-site & remote work options
Career development
Learn new skills
On-the-job training
Great team environment
Why you'll love Amazon
Here at Amazon, we’re focused on providing a seamless, fair and equitable hiring process for our candidates. From application to job offer and your first day on the job, find out more about what happens in each step of your journey to working at Amazon.
Take a look behind the scenes
How is it working as an Amazon Customer Service Associate?
Keerthi tells us her experience as a Customer Service Associate in India.
Mohammed Ahmed talks about his role
Learn more about the experience and highlights of our Customer Service Associates at Amazon in India.