What does a Remote Customer Service Associate do?
This is a work-from-home opportunity. You’ll be the first point of contact for our customers’ queries, which includes everything from order and product questions to payment matters and website guidance. Our Remote Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Some of your responsibilities will include (but are not limited to):
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
You can expect:
- On-the-job learning and growth opportunities
- We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc.
- Training to provide you with the skills you need to problem solve for our customers
- Laptop, microphone and headset provided by us – you’ll need a dedicated office space with a desk and a chair, plus reliable broadband connection
- No script or learning dialogue by heart; you’ll be encouraged to bring your unique personality to every customer interaction
- Lifestyle benefits and other perks
Reasons why you'll love working at Amazon
Your benefits as an employee begin on day one and include paid time off, private medical and life insurances, parental leave, company pension plan, Amazon discount, and more. Find out more by going to our benefits page.
Get a glimpse of what the work involves
Hear directly from Sushmita, one of our Customer Service Associates in India
Take a look at what she has to say about her role.