Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
Your base pay compensation range is subjected to the work experience, aligned process (Chat/Domestic Voice/International Voice) and candidate’s pin code.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available which are completely based out of office or home.
We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc. for both on-site or home-based Customer Service Associates. Part-time roles are also available to give you more time for family responsibilities, social activities and/or further education.
In addition, we offer paid time off – annual leave is 15 days, 12 sick leave days, and 12 casual leave days. Along with that we also offer additional five days of optional off from which you can choose festival time off as per your personal preference. You may need to work on public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc. for both on-site or home-based Customer Service Associates. Part-time roles are also available to give you more time for family responsibilities, social activities and/or further education.
In addition, we offer paid time off – annual leave is 15 days, 12 sick leave days, and 12 casual leave days. Along with that we also offer additional five days of optional off from which you can choose festival time off as per your personal preference. You may need to work on public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits and perks. This includes:
- Health insurance available to support your health and finances: health insurance benefits up to INR 5 Lacs, Life Assurance, Critical Illness Insurance and Employee Accident Insurance.
- Learning and development: 4-6weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- The benefits that makes your life simpler: Example programs include: Employee Assistance Program (provides confidential support, guidance and resources for every aspect of work and personal life. It’s available to you and any eligible dependent family members), Teleconsultation medicine (online platform offering practical support. Rethink, a program that helps families with children who have autism and other developmental disabilities build the skills they need to reach their fullest potential.
- Additional Perks: Meal Card - INR 1100/month, internet allowance - INR 1250/month (applicable from work from home associates only), desktop computer will be provided by Amazon (applicable for work from home associates only), and overtime allowance as per business requirement.
There are also the following Shift Allowances:
· Afternoon Shift Allowance (ASA) -INR 150/shift for shifts starting between 3 PM and 6 PM
· Evening Shift Allowance (ESA) - INR 180/shift for shifts starting between 6 PM and 10 PM
· Night Shift Allowance (NSA) - INR 225/shift for shifts starting between 10 PM and 4 AM (Inclusive of 4 AM) - The benefits that unlock shopping discounts: Upon joining, you gain access to a microsite which helps you to save on everything from dining out (or in!), vacation planning, and many more exciting employees benefits.
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided. We support our employees’ professional growth from the start with paid on-the-job training. That means you can join us immediately without having any previous work experience in customer service. You’ll also get access to cross-training opportunities that help you gain further qualifications.
With many of our leaders starting out as Customer Service Associates, Amazon provides a lot of opportunity for internal growth. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
All the above-mentioned conditions and offering are based on the current business need. They are subject to change as per business demands.