Technical Customer Service Associate Jobs at Amazon
Deliver Amazon's world-class customer service while harnessing your passion for technology, helping customers troubleshoot Amazon's digital devices and services.
What Do Amazon Technical Customer Support Associates Do?
Be part of Amazon's mission to be the world's most customer-centric company. You'll use innovative tools to help customers troubleshoot Amazon's digital devices and services — including Kindle, Echo, and Fire TV — and resolve technical queries related to Prime Video and Alexa services. Whether you work from the comfort of your home or in a bustling office, you'll make a real difference for customers every day.
Some of Your Responsibilities Include:
- Respond to technical queries from customers via phone, chat, and email
- Troubleshoot Amazon's digital services and devices in real time
- Navigate and review solutions in real time using a variety of tools
- Identify and escalate complex issues when necessary
- Proactively gather information to prevent recurring issues
- Problem-solve for customers without reading from a script
- Provide exceptional customer support and device technical support
You'll Need to Be Able To:
- Work comfortably with computers and navigate multiple systems
- Have working knowledge of Windows/Mac and mobile operating systems (iOS/Android)
- Understand WiFi, internet connectivity, and network setup basics
- Be familiar with common security practices for devices and networks
- Communicate effectively with strong verbal and written skills
- Work varying shifts from Monday to Sunday
- Work in rotating shifts (late night and overnight shifts primarily, with early morning, afternoon, weekend, and overtime as required)
- Be punctual and present for your entire work shift
- Be fully committed to your customer service role while working at Amazon
Looking to support customers in traditional customer service roles? Explore customer service roles ➜
Why You’ll Love the Benefits at Amazon
From extra pay for night shifts to medical insurance, discounts on a variety of products and services, and more — learn about the Amazon benefits available for customer service associates.
Enjoy the Perks of Amazon’s Comfortable, Modern Workplace
At Amazon, you'll work in a comfortable, climate-controlled environment where noise levels are monitored — and enjoy several benefits unique to working in our office.
On-site employees also get
Site transportation allowance
Meal allowance of ₹1,100/month
24/7 food and beverage options
Recreation and quiet areas when you need privacy
On-the-job training and support
An inclusive workplace and community
Interested in working from home? Explore remote customer service roles ➜
