Frequently Asked Questions

Customer Service Associate (Office-based)

Pre-Application Query

What is the salary?
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Can I join without E Aadhaar?
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Do I get paid during the training period?
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How can I apply for E Aadhaar?
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How long is the training for?
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Will E Aadhaar acknowlgement slip work?
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What are the basic requirements for this position?
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How do I apply?
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I want to reapply
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Can I apply in person or send my resume?
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How many days/hours a week am I scheduled to work?
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My application

My Job Status says "Not Moved Forward"
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What is the status of my application?
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Why was my application rejected?
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Why was my application withdrawn?
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I would like to withdraw my application
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When is the HR interview?
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I missed my interview/ Can I change my interview slot?
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When will the next round/interview happen?
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I have a medical disability (eg. Hearing, sight etc)
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I am unable to complete the online assessment due to a hearing or speech impairment. What should I do?
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I would like to request a non-medical accommodation for school, religion, childcare, shift/schedule, transportation.
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Technical issues with your application or assessment?

The assessment page is blank or will not load
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Onboarding or Offer related query

What is a PHO?
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How do I attend my Pre-Hire Orientation (PHO)
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Course Play tech issues (PHO)Course Play tech issues (PHO)
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When is my joining date?
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Can I change my joining date?
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Can I change my employment from contract to permanent or vice versa?
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I have completed my PHO. When is my onboarding?
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I want my desktop to be delivered to a different address.
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Is the salary negotiable?
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When is my training?
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When is the salary credited?
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I want to change my salary account.
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Where should I present myself on Day 1?
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How/When will I receive my contract?
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My Background Check
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How do I log in to My Docs portal?
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How to complete my Background Check process
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How can I attach the documents requested in my profile?
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Customer Service Associate (Remote)

Pre-Application Query

What is the salary?
Chevron Down
Can I join without E Aadhaar?
Chevron Down
Do I get paid during the training period?
Chevron Down
How can I apply for E Aadhaar?
Chevron Down
How long is the training for?
Chevron Down
Will E Aadhaar acknowlgement slip work?
Chevron Down
What are the basic requirements for this position?
Chevron Down
How do I apply?
Chevron Down
I want to reapply
Chevron Down
Can I apply in person or send my resume?
Chevron Down
How many days/hours a week am I scheduled to work?
Chevron Down

My application

My Job Status says "Not Moved Forward"
Chevron Down
What is the status of my application?
Chevron Down
Why was my application rejected?
Chevron Down
Why was my application withdrawn?
Chevron Down
I would like to withdraw my application
Chevron Down
How many online assessmets are there?
Chevron Down
When is the HR interview?
Chevron Down
I missed my interview/ Can I change my interview slot?
Chevron Down
When will the next round/interview happen?
Chevron Down
I have a medical disability (eg. Hearing, sight etc)
Chevron Down
I am unable to complete the online assessment due to a hearing or speech impairment. What should I do?
Chevron Down
I would like to request a non-medical accommodation for school, religion, childcare, shift/schedule, transportation.
Chevron Down

Technical issues with your application or assessment?

The assessment page is blank or will not load
Chevron Down

Onboarding or Offer related query

What is a PHO?
Chevron Down
How do I attend my Pre-Hire Orientation (PHO)
Chevron Down
Course Play tech issues (PHO)Course Play tech issues (PHO)
Chevron Down
When is my joining date?
Chevron Down
Can I change my joining date?
Chevron Down
Can I change my employment from contract to permanent or vice versa?
Chevron Down
I have completed my PHO. When is my onboarding?
Chevron Down
I want my desktop to be delivered to a different address.
Chevron Down
Is the salary negotiable?
Chevron Down
When is my training?
Chevron Down
When is the salary credited?
Chevron Down
I want to change my salary account.
Chevron Down
Where should I present myself on Day 1?
Chevron Down
How/When will I receive my contract?
Chevron Down
My Background Check
Chevron Down
How do I log in to My Docs portal?
Chevron Down
How to complete my Background Check process
Chevron Down
How can I attach the documents requested in my profile?
Chevron Down