Frequently Asked Questions

You can download your E Aadhaar from https://uidai.gov.in (Note:- Your Aadhar must be linked with your phone number)

Depending on your role the trainng could last for 4-8 weeks.

No, you need to submit E Aadhaar only.

To apply for positions available in the Customer Service Associate, you must meet the following basic requirements:
1. Minimum age: 18 years old
2. Have the right to work in India
3. Strong communication skills in English (both written and oral fluency)
4. Experience working with a computer.
5. The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
6. Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

You can apply for Customer Service roles here: https://jobs.amazon.in/

For other roles, please visit : https://www.amazon.jobs

Please visit our careers page for current job openings in Customer Service: https://jobs.amazon.in/

For other roles, please visit : https://www.amazon.jobs

Please visit our careers page for current job openings in Customer Service: https://jobs.amazon.in/

For other roles, please visit : https://www.amazon.jobs

If you have applied earlier for a role in CS, you can re-apply only after 90days.

If you have worked earlier you can use the above link and apply.

It is not necessary to send a resume To be considered for any of our positions, you must complete the application online.

All of our current vacancies can be viewed at https://jobs.amazon.in/.

A recruiter will offer you the respective work details, in general, the Customer Service associates will work 5 days a week for a total of 40 hours. In accordance with the labor legislation of India if required, workers will have a minimum of 2 day off every 5 days of work and must not exceed 48 hours in the same week of work.

We are sorry to hear that you are experiencing issues with the assessment link. Please use the following troubleshooting:

Windows Devices using Internet Explorer: Open Internet Explorer, select the Tools button , and then select Internet options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.

Windows Devices using Firefox: Open Firefox, select menu in the left hand corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block Pop-Up Windows' box Click OK

Apple Devices using Safari: Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.

Apple Devices using Chrome: On your computer, open Chrome. At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under Privacy, click Content settings. Under Pop-ups, select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.

Android Devices using Chrome: At the top right, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under 'Privacy,' click Content settings. Under 'Pop-ups,' select an option: Do not allow any site to show pop-ups (recommended) Allow all sites to show pop-ups.

If you still need assistance, please contact us with your registered email address & mobile number.

The onboading team will connect with you about the joining date.

To request a change of Date of Joining, contact us at least 1 week before assigned Day1, a recruiter will indicate if there are options to make the change. Applications for change will not be accepted near the start date.

Please write to us with your registered email address & phone number so we can further assist.

Please be informed that your skill and employment type is decided based on the performance during the assessment and we will not be able to change the role.

The onboarding team will connect with you about the on-boarding information.

We can accept this request only if you contact us 1 week before your Day 1. Please write to us with the new address so that we can check and confirm

Salary is given as per the compensation band for this role and is non negotiable.

The training starts from the day you join the organsiation.

The salary is credited on the 2nd to last day of the month.

Please contact the ERC team after you join the organisation.

Our onboarding or training team will indicate to which of the Amazon facilities you are scheduled to attend on your first day.

The work contract will be sent by email 2-3 days before the work start date.

To begin your background check you will receive an email from our Accurate provider with the explanation of the steps to follow and the information you must provide to complete the process, you must complete these actions promptly as the process may expire if it is not completed on time.
To contact our provider directly you can send an email to: customer_service@accuratebackground.com

You can access your MyDocs portal by clicking here - https://joining.docs.amazon.com. You will not be able to Login until you receive the email invitation to access MyDocs. Please do not try to Login until you have received this email. If this is your first time accessing MyDocs, click on the "Forgot your password?" link to reset your password.

For the background check, you will need to complete the following steps:
1. Click on the registration link you received in the “Accurate Background – Screening Invitation” email
2. Once the BGV Portal window opens, you need to create an account using your email address and a password of your choice
3. Once your account is created, Log into your account and click on the “Get Started” option
a. You will see an E-Consent form which you would need to sign at the end
i. In order to sign, either select your name or type it in the given field
b. Then click on the “I Agree and Continue” button
4. Proceed with filling in all required fields on the form (do not skip any sections)
5. IMPORTANT: if you are a Fresher, in the Employment section, click on “I don’t have any prior employment” option. You will see a pop-up. Go ahead and ignore the message in the pop-up and then click “OK”
6. Now click on “Done” on the “True and Complete” tab to finish filling in the Background Check details

Please upload your documents on Accurate portal sent to you on your registered email ID with Sub: Accurate Background – Screening Invitation.